Return & Refund Policy
This Return & Refund Policy applies exclusively to purchases made directly from Créateur Olfactif 1925 Sàrl via our official website www.createurolfactif.com.
1. Eligible Countries
This return policy applies to orders shipped to and returned from the following countries:
Austria, Denmark, France, Germany, Italy, Netherlands, Norway, Switzerland, United Kingdom.
2. Return & Exchange Conditions
Returns or exchanges may be accepted within seven (7) days from the date of receipt of the products, subject to the conditions outlined below.
For non-defective products, the item(s) must: be in their original condition be unopened and unused
show no signs of damage, alteration, or wear be returned in their original packaging, including any seals, protective elements, and accompanying materials.
Due to the nature of fragrance, scented candles, perfumes and reed diffusers, opened or used products cannot be returned or exchanged, unless a manufacturing defect is identified.
Créateur Olfactif 1925 Sàrl reserves the right to refuse any return that does not comply with these conditions.
3. Return Request Procedure
All return requests must be submitted by e-mail within the applicable return period.
Upon approval of the return request, Créateur Olfactif 1925 Sàrl will provide a complimentary return shipping label, which must be used to send the product(s) back by mail. Returns sent without prior approval or without the provided return label may not be accepted.
4. Refund Processing
Once the returned item(s) have been received and inspected, refunds will be processed using the original method of payment. Please note that the refund process may take up to twenty-one (21) working days from the date the returned item is received by Créateur Olfactif 1925 Sàrl.
5. Defective or Incorrect Items
If a product is found to be defective or if an incorrect item was delivered, please contact us promptly by e-mail so that an appropriate solution—replacement or refund—may be arranged.
6. Contact
For any questions regarding returns or refunds, please contact us at: