Refund policy
Try it first: 14 days, wherever we deliver
Every 50 ml arrives with a sealed 2 ml of the same perfume: wear it before you open the bottle. If the perfume is not for you, return the bottle with the seal on its Pillar Box intact within 14 days of delivery.
- Within 14 days of delivery, email bonjour@createurolfactif.com with your order number.
- Send the item back within 14 days of writing to us, to the return address below.
- Once we receive it, we refund the price within 14 days, to your original payment method.
Returned under Try it first: an Eau de Parfum with its seal intact, an unopened Discovery Set, an unused gift voucher within 14 days of purchase. Swiss law gives no right to withdraw from an online purchase; customers in Switzerland are covered by Try it first.
Your right of withdrawal (European Union and United Kingdom)
If you live in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of the day you, or a person you name other than the carrier, receive the goods, without giving a reason.
- Use the « Withdraw from contract here » button at createurolfactif.com/pages/withdrawal, the model withdrawal form, or any clear statement emailed to bonjour@createurolfactif.com. We confirm by email, with the date and time we received it.
- Send the goods back to the return address below within 14 days of telling us. You bear the direct cost of returning the goods.
- We refund everything you paid, including the standard delivery cost, within 14 days of receiving your withdrawal. We may wait until the goods reach us, or until you show that you sent them, whichever comes first. We use your original payment method and charge no fee.
- You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The 2 ml sample lets you discover the perfume without opening the bottle.
Damaged or wrong item
Please check your parcel when it arrives. If it is damaged or not what you ordered, email bonjour@createurolfactif.com within 7 working days of delivery, with your order number and photos of the parcel and the item. We send a replacement at no cost to you; if the item can no longer be replaced, we refund it. Your legal guarantee rights are not affected.
Return address
Créateur Olfactif
c/o FCC SA
Chemin des Orlons 10
1860 Aigle
Switzerland
