Service
Shipping & returns
To your door, with two samples to try before you open the bottle.
Delivery
3–5 days
Business days, tracked to your door
Shipping
Complimentary
On every order, with no minimum.
Duties & taxes
Included
Nothing more to pay on delivery
Try it first
14 days
Return the sealed bottle if the perfume is not for you.
Delivery
Delivery times and costs
Every order arrives in 3 to 5 business days, and delivery is complimentary. When your parcel leaves, an email follows with its tracking link.
| Destination | Delivery | Shipping | Duties & taxes |
|---|---|---|---|
| Switzerland | 3–5 business days | Complimentary | Included |
| European Union* | 3–5 business days | Complimentary | Included |
| United Kingdom | 3–5 business days | Complimentary | Included |
* Every member state except Cyprus.
All customs duties and taxes are included in your total. We guarantee nothing more to pay on delivery.
In every parcel
Samples, story and box
- Two samplesUp to two complimentary 2 ml samples, chosen by you in the bag.
- The bookletInside each Pillar Box, the booklet that tells the perfume’s true story.
- Gift vouchersSent by email, ready to forward.
Returns
Try it first
Try the 2 ml sample before you open the bottle. If the perfume is not for you, return the sealed bottle within 14 days of delivery.
- I
Try the sample
Wear the 2 ml first, and keep the bottle sealed in its Pillar Box.
- II
Tell us
Within 14 days of delivery, email us your order number.
- III
Send it back
Once we receive the sealed bottle, we refund you within 14 days, to your original payment method.
European Union
Your right of withdrawal
If you live in the European Union or the United Kingdom, you may also withdraw from your purchase within 14 days of delivery, without giving a reason. Use the button below, or send us the model withdrawal form by email. A confirmation, with the date and time, follows by email.
If a bottle has been used, the refund may be reduced by its loss in value.
Questions
Good to know
Where is my order?
The tracking link is in your shipping email. Signed in, you will also find every order in your account.
Where do you deliver?
To Switzerland, the European Union (except Cyprus) and the United Kingdom.
My parcel arrived damaged.
Email us at bonjour@createurolfactif.com within 7 working days of delivery, with your order number and a photo of the damage. We send you a replacement.
Can I send it as a gift?
On the Discovery Set, tick « This is a gift »: no prices are shown in the parcel. A gift voucher is the other option: it arrives by email, ready to forward.
Still a question?
